At Nilkanth Infotech, we specialize in delivering advanced EPABX (Electronic Private Automatic Branch Exchange) solutions that keep your business seamlessly connected. As authorized distributors of Crystal EPABX—a trusted name in the industry—we design, install, and maintain communication systems that improve voice connectivity, boost productivity, and streamline day‑to‑day operations.
From dynamic startups to large-scale enterprises, we offer end-to-end EPABX solutions including voice switching, call center setups, IVR systems, voicemail, CTI applications, and audio/video conferencing. Each solution is scalable, flexible, and tailored to your organization’s unique needs, ensuring smooth, reliable, and uninterrupted communication across your network.
Voice Switching
Experience smooth and reliable call routing for all your internal and external communications. Our voice switching technology ensures every call reaches the right person or department, minimizing delays and interruptions for maximum productivity.
Call Center Setup
Empower your customer support with EPABX-powered call center solutions tailored to your needs. We set up intelligent queue management, smart routing, and agent extensions to optimize customer experience and supercharge your team’s performance.
CTI Integration
Boost efficiency by integrating your EPABX system with Computer Telephony Integration (CTI). Enjoy powerful features like click-to-call, caller identification, and real-time activity tracking—connecting your phone system directly to your business applications for better service.
IVR Systems
Guide callers automatically to the right destination with our interactive voice response (IVR) solutions. Touch-tone or speech recognition reduces wait times and manual transfers, providing a smoother experience for both your team and your customers.
Voicemail Setup
Never miss an important message. Our voicemail systems keep messages secure for every extension and notify you instantly when new messages arrive—helping you respond promptly and stay connected, even when you’re away.
Video & Audio Conferencing
Meet, collaborate, and connect from anywhere. We integrate high-quality video and audio conferencing with your EPABX system, making virtual meetings effortless, cutting travel costs, and improving team communication across your entire organization.